PRIVACY POLICY
Effective Date: June 21, 2025
This Privacy Policy describes how Long Lu ("we," "us," or "our") collects, uses, stores, shares, and protects your information when you use our game application, “Long Lu’s game” (the "Game"), available on the Facebook platform.
By using the Game, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Game.
1. Information We Collect
We collect various types of information in connection with your use of the Game.
a. Information You Provide to Us:
Through Facebook Login: When you connect to our Game through your Facebook account, we may receive certain information from your Facebook profile, such as:
Your public profile information (e.g., name, profile picture, user ID).
Your email address (if you grant permission).
Your friends list (if you grant permission and it's relevant to game features like inviting friends).
Other information you choose to make public or grant us access to through Facebook's permissions.
Voluntary Information: You may provide us with additional information if you:
Contact our customer support (e.g., email address, name, details of your inquiry).
Participate in surveys, contests, or promotions within the Game.
Provide feedback or suggestions.
Create a user profile within the Game (beyond your Facebook profile, if applicable, e.g., an in-game username).
b. Information Collected Automatically:
When you access and use the Game, we may automatically collect certain information about your device and your activity, including:
Device Information: Device type, operating system, hardware model, unique device identifiers (e.g., IDFA, Android ID), mobile network information.
Usage Information: Gameplay data (e.g., levels completed, scores, in-game achievements), interactions with other players, features used, date and time of access, crash reports, performance data.
Log Data: IP address, browser type, referring/exit pages, and other statistics.
Cookies and Tracking Technologies: We (or third-party services we use) may use cookies, web beacons, and similar technologies to track your activity within the Game, improve your experience, and for analytics and advertising purposes. These small data files are stored on your device.
c. Information from Third Parties (Other than Facebook):
We may receive information about you from other third-party sources, such as:
Advertising Partners: Data related to ad impressions and clicks.
Analytics Providers: Aggregated and anonymized data about user behavior.
Payment Processors (for in-app purchases, if applicable): While we typically do not directly process payment information, we may receive confirmation of successful transactions from third-party payment providers (e.g., Facebook Payments, Google Play, Apple App Store).
2. How We Use Your Information
We use the information we collect for various purposes, including:
To Provide and Operate the Game: To enable you to play the Game, manage your account, track your progress, and deliver game features.
To Improve and Personalize the Game: To understand how you use the Game, analyze trends, develop new features, and customize your gameplay experience.
Customer Support: To respond to your inquiries, provide technical support, and resolve issues.
Communication: To send you updates, news, promotional offers (if you have opted in), and important notices related to the Game.
Analytics and Research: To monitor and analyze usage and activity trends, and for internal research purposes to enhance our services.
Advertising and Marketing: To deliver personalized advertisements within or outside the Game, measure the effectiveness of our advertising campaigns, and show you relevant content.
Security and Fraud Prevention: To protect the integrity and security of the Game, detect and prevent fraud, and enforce our Terms of Service.
Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to respond to lawful requests from public authorities.
3. Sharing and Disclosure of Your Information
We may share your information with third parties in the following circumstances:
With Your Consent: We may share your information with third parties when you give us explicit consent to do so.
With Facebook: As the Game operates on the Facebook platform, certain information is shared with Facebook in accordance with their policies.
Service Providers: We engage third-party companies and individuals to perform services on our behalf, such as hosting, analytics, advertising, customer support, and technical services. These service providers have access to your information only to perform these tasks and are obligated not to disclose or use it for any other purpose. Examples include:
Analytics providers (e.g., Google Analytics, Facebook Analytics)
Advertising partners (e.g., Facebook Audience Network, Google AdMob)
Cloud hosting providers.
Other Players: Your in-game username, profile picture (from Facebook), and public gameplay data (e.g., scores, achievements) may be visible to other players within the Game, consistent with the Game's social features.
Legal Requirements and Law Enforcement: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
Business Transfers: In the event of a merger, acquisition, restructuring, bankruptcy, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
Protection of Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our Terms of Service, illegal activities, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.
4. Data Retention and Storage
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.
5. Your Rights and Choices
You have certain rights regarding your personal information, which may vary depending on your jurisdiction. These rights may include:
Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections to any inaccuracies.
Deletion (Right to Erasure): You have the right to request the deletion of your personal information. To request deletion of your Game account and associated data, please contact us at [Your Email Address]. Please note that some data may be retained for legal or legitimate business purposes.
Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
Opt-out of Marketing Communications: You can opt out of receiving promotional communications from us by following the unsubscribe instructions provided in those communications or by contacting us directly.
Facebook Permissions: You can manage the permissions you grant to our Game through your Facebook privacy settings. Please note that changing these settings may affect your ability to use certain Game features.
6. Children's Privacy
Our Game is not intended for children under the age of [e.g., 13, or the age of digital consent in your jurisdiction, such as 16 in Vietnam]. We do not knowingly collect personal information from children without verifiable parental consent. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our servers. If you believe your child has provided us with personal information, please contact us at our email.
7. Security of Your Information
We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.
8. International Data Transfers (if applicable)
Your information may be stored and processed in countries outside of Vietnam where our service providers or we operate. These countries may have data protection laws different from those in Vietnam. By using the Game, you consent to such transfers. We will take steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable laws.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Game after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Longlu.gameplay@gmail.com
Long Lu